WhatsApp Business Automation
Inbox, CRM, and clinic flows on the WhatsApp Business API
The problem
Most Indian SMBs run customer conversations on WhatsApp, but leads live in personal chats, spreadsheets, and disconnected CRM tools. Teams lose context, miss follow-ups, and cannot scale beyond one phone.
Our approach
- Meta Cloud API webhooks with verified tokens stored in Secret Manager
- Shared BotIQ inbox with conversation routing and agent takeover
- PropCRM pipeline synced from WhatsApp enquiries and site forms
- Optional clinic desk module for appointment and patient workflows
- Per-tenant subdomains and JWT isolation on a single GCP deploy
Deliverables
- Production WhatsApp webhook + message send pipeline
- Tenant-scoped inbox and CRM web apps
- Platform admin provisioning for new clients
- Cloud Run deployment with custom domains and SSL
FAQ
Do you use the official WhatsApp Business API?
Yes. We integrate via Meta's Cloud API (and can support Twilio where required), including webhook verification, phone number ID configuration, and template messaging where applicable.
Can one platform serve multiple business tenants?
Yes. Our Kaana suite is multi-tenant from day one — each client gets isolated JWT auth, optional per-tenant subdomains, and shared infrastructure on GCP Cloud Run.
How long does a typical WhatsApp automation project take?
An MVP inbox + CRM for one tenant often ships in 4–8 weeks depending on webhook complexity, CRM customisation, and Meta Business verification timelines.
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