Data deletion

Business customers (Kaana dashboard users)

If you signed up for Kaana and want your business account, inbox data, and configuration deleted:

1. Email kaana.srinivas@gmail.com from your registered account email with the subject line Data deletion request.
2. Include your business name and the WhatsApp number connected to Kaana (if any).
3. We will confirm receipt within 7 business days and delete or anonymize account data within 30 days, except where retention is required by law.

End customers (messaged by a business using Kaana)

If a business contacted you on WhatsApp using Kaana automation, that business is the data controller for your conversation. Contact the business directly first to request deletion of your messages and contact details.

If you cannot reach the business, email us at kaana.srinivas@gmail.com with the business name and your phone number. We will coordinate deletion with the business where we process data on their behalf.

Meta / Facebook Login users

If you connected WhatsApp through Meta Embedded Signup and removed the Kaana app from your Facebook account, Meta may send us an automated deletion request. We process those requests and provide a confirmation code and status URL in our response to Meta.

You can also remove Kaana from your Facebook apps at Facebook Settings → Apps and Websites and choose Send Request to trigger automated deletion.

What we delete

• Account profile, login credentials, and business settings
• WhatsApp connection tokens and phone number IDs stored by Kaana
• Conversation history, leads, and automation configuration
• Billing and onboarding records tied to your account

See also our Privacy Policy.